🌿 Frequently Asked Questions

📦 Shipping & Delivery

How long will my order take to arrive (Australia)?
Standard shipping within Australia takes 3 to 5 business days.
Express shipping takes 1 to 2 business days.
Please refer to our Shipping policy for full details.

How long will my order take to arrive (international)?
International shipping times vary by destination, but most orders arrive within 7 to 14 business days. Please note that delays may occur depending on your country’s customs process.

Can I track my order?
Yes! Once your order is dispatched, you’ll receive a confirmation email with a tracking number and a link to follow your parcel in real time.

 

🔄 Returns & Refunds

What’s your return policy?
We accept returns on unused, sealed products within 30 days of purchase.
Personalised items are non-returnable, and we do not accept returns on opened or used products.
To start a return, email us at hello@zeropolitan.com.
Please refer to our Refund Policy for full details.

When will I receive my refund?
Once we receive and inspect the returned item, your refund will be processed within 5 to 7 business days, depending on your original payment method.

🧼 Product Use & Care

How should I care for my Zeropolitan products?
Each product includes specific instructions for use and care. For full details, please visit the individual product pages on our website.

Are your products suitable for sensitive skin?
Yes, our products are designed with skin sensitivity in mind. However, we always recommend checking the ingredients and doing a patch test before full use.

 

🌿 Sustainability & Packaging

How should I dispose of Zeropolitan products at the end of their life?
We promote low-waste practices. All external product boxes are fully recyclable. For specific disposal instructions on internal components (e.g., product residue or containers), please refer to the “How to Dispose” section on each product page.

Do you use sustainable packaging?
Yes, all our packaging is designed to be recyclable, compostable or reusable, in line with our sustainability values.

 

💌 Contact & Support

How can I get in touch with Zeropolitan?
For any inquiries, reach out to us at hello@zeropolitan.com. Our team is available Monday to Friday to assist you.

Do you offer support in other languages?
Currently, our support is available in English only. We’re working to expand into more languages in the future.